About Us

OUR COMPANY

D & Y Lines - Optimize your business

D&Y Lines is a customer service outsourcing company that shows loyalty and knowledge to versatile business companies.

Our service levels and proactive approach to problem-solving enhance our capacity to develop successful logistical services.

As an independent outsourcing service provider, we actively track and harness the latest technology to bring tailor-made integrated solutions specific to your individual needs, offering the benefits of a multinational company.

Customers are our most valuable asset. That is why at D&Y Lines we are willing to go the extra mile to please our customers.

Customer service is not just about communication. It refers to the rapid resolution of problems, delivering a high-quality service to the client and the consumer.

Our Dedication

A sale is more than transactions. Each sale is an opportunity to create a lasting connection.

Customer service is a broader idea that covers the whole relationship between you and your customer. Customer support is just one part of that relationship.

Why Choose Us

Identify customer needs

Our approach to understanding customers is methodical. We deeply analyze an organization’s products or services and its brand. These analyses help us recognize the factors that motivate customers to purchase products or services.

Developing a business strategy

We consider developing a strategy, combined with effective strategy execution, to be effective management. Our focus on versatile businesses is what makes us transparent and approachable. We are flexible and adaptable but coordinate with the corporate mission and vision.

Dedicated and professional team

Our passionate team of members has a deep understanding of the client’s project and business goals. They are familiar with all innovations in the market to make the work more efficient and fast. With 24/7 availability, no goal is unreachable for us.

Language support

Our certified team is fluent in English, meaning our location in North Macedonia is not a barrier to day-to-day functioning and problem-solving. Moreover, we can boast of the excellent results of each of the departments.

Training

A part of our continuous process of growth is the coaching that employees receive, intending to improve support and satisfaction among customers. This task performs by our team of experts, who will give you an unforgettable experience.

We value your business

We have grown into an experienced company with core values. Experience and knowledge are what we stand for. Value has an increasingly important role in consumers’ purchasing decisions. Therefore, we make sure that our product or service is easier to use, more effective, and more advanced than the competition.